Support
Buying online, with the support of real people
Aura Living Store was created to simplify the online purchase of a standard pergola, ensuring that customers are not left alone when making such an important decision.
A pergola is not just a product to add to your cart. It is a structure that integrates into your home space, changes the way you experience a terrace, garden, or porch, and must be chosen with care.
For this reason, support is a central part of our service.
We accompany you before the purchase, during the order process, and after delivery, with clear information, technical support, and practical guidance. The goal is to help you choose with greater confidence, avoiding doubts, misjudgments, and purchases unsuitable for your space.
Pre-purchase consultation
Before purchasing, you can receive support to evaluate the most suitable model among the pergolas available at Aura Living Store.
We help you consider the main aspects:
- space dimensions;
- pergola position;
- intended use;
- color and configuration;
- available accessories;
- installation conditions;
- technical questions before ordering.
Our assistance allows you to purchase online with greater awareness, choosing a pergola suitable for your terrace, garden, or porch.
Standard pergolas, clearer choice
Aura Living Store is designed primarily for the sale of standard pergolas, selected to simplify the purchase and make the selection process clearer.
Standard measurements allow for more orderly product management, more understandable timelines, and greater simplicity in the online purchasing phase.
Standard does not mean impersonal. It means offering selected solutions, easy to evaluate, and designed for those who want to improve their outdoor space with a simpler and more transparent purchasing process.
Any custom solutions can be evaluated in a dedicated section or through specific consultation.
Order support
After the purchase, we monitor the main phases of the order to ensure clear and orderly management.
We support you with:
- confirmation of entered data;
- verification of the chosen configuration;
- information on preparation times;
- shipping updates;
- available technical documentation;
- useful instructions for installation.
Even when the product is standard, every order deserves attention.
That's why we work to make every phase understandable, from the moment of purchase until delivery.
Installation and assembly
Aura Living Store pergolas come with dedicated instructions and technical documentation.
We provide useful information for proper space preparation and to understand the main assembly phases.
The customer can share the documentation with their trusted installer or ask our team for clarification before installation.
Warranty and after-sales
Our assistance continues even after delivery.
You can contact us for support on:
- product warranty;
- technical clarifications;
- manuals and instructions;
- routine maintenance;
- available spare parts;
- any after-sales reports.
For Aura Living Store, trust does not end with the purchase.
We want to offer the customer a concrete point of reference even after the pergola's delivery.
Spare parts and accessories
If necessary, we verify the availability of spare parts and accessories compatible with the purchased product.
To receive assistance, simply provide the model, the reference order, and the requested component.
Our team will check availability and provide you with the necessary information.
Manuals and instructions
We provide manuals, technical documentation, and useful information to help the customer or installer manage the product.
The instructions aim to simplify the assembly, use, and maintenance of the pergola.
Frequently asked questions
Can I ask for support before purchasing?
Yes. You can contact us before purchasing for guidance on the model, measurements, and main features of the pergola.
Are the pergolas standard or custom-made?
Aura Living Store is primarily designed for the sale of standard pergolas.
Any custom solutions can be evaluated in a dedicated phase or through specific consultation.
Can I know the delivery times before ordering?
Yes. Times depend on product availability, chosen configuration, and destination.
We will provide clear indications before and during order management.
Do you provide assistance for assembly?
We provide manuals, technical information, and support to help the customer or installer during the assembly phase.
What happens if I need a spare part?
You can contact us by indicating the purchased product and the required component.
We will verify availability and provide you with the necessary information.
